Refund policy
refund policy
we want your state your mood order to arrive exactly how it should. because our products are handmade and include home fragrance and personal care items, all sales are final and we do not accept general returns or exchanges.
however, if something arrives damaged, defective, missing, or incorrect, we’ll absolutely take a look and help make it right.
damaged, defective, missing or incorrect items
if there is an issue with your order, please contact us at support@stateyourmood.com within 7 days of delivery.
include:
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your order number
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a brief description of the issue
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clear photos of the item
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photos of the shipping box and packaging if the item arrived damaged
please keep the product and packaging until your claim has been reviewed, as we may need additional information.
once we review your request, we’ll let you know the available resolution. depending on the situation and product availability, this may include a replacement, store credit, or refund.
returns + exchanges
because of the handmade and personal-use nature of our products, we do not accept returns or exchanges for change of mind, scent preference, or items that have been used.
we know fragrance is personal, so we encourage you to review the scent notes, “smells like” description, and other product details before ordering.
order cancellations + changes
need to change or cancel an order? email support@stateyourmood.com within 24 hours of placing your order.
we’ll do our best to help if the order has not entered processing.
once an order has been processed, fulfilled, or a shipping label has been created, we cannot guarantee changes or cancellations.
incorrect shipping addresses
customers are responsible for providing a complete and accurate shipping address at checkout.
if you notice an error, contact support@stateyourmood.com as soon as possible.
if the order has not been processed, we’ll do our best to update the address. once an order has shipped, we cannot guarantee that it can be rerouted or recovered.
orders returned to us because of an incorrect, incomplete, or undeliverable address may require an additional shipping fee before being resent.
packages marked delivered but not received
if tracking shows your package as delivered but you cannot locate it, please:
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check around the delivery area, mailbox, parcel locker, or other secure locations
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check with household members or neighbors
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allow up to 48 hours, as some carriers may mark packages delivered shortly before final delivery
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contact the shipping carrier for additional delivery information
if you still cannot locate your package, contact support@stateyourmood.com with your order number and we’ll review the situation with you.
a delivered tracking status does not automatically qualify an order for a refund or replacement.
packages damaged during shipping
you do not need to wait for the shipping carrier to approve a claim before contacting us.
send us the required photos within 7 days of delivery and we’ll review the issue directly.
if a carrier claim is necessary, state your mood may handle that process separately.
lost packages
if tracking stops updating or your package appears to be lost in transit, contact us at support@stateyourmood.com.
we may need to confirm the package status with the carrier before issuing a replacement, store credit, or refund.
refunds
if a refund is approved, it will be issued to the original payment method.
please allow up to 10 business days after the refund is processed for your bank or card issuer to post the funds to your account.
if more than 15 business days have passed since we confirmed your refund, contact support@stateyourmood.com.
shipping charges
original shipping charges are non-refundable unless the refund is related to an error made by state your mood or otherwise required by law.
additional shipping charges may apply when an order must be resent because of an incorrect or incomplete address provided at checkout.
sale + limited-edition items
sale, discontinued, seasonal, exclusive, and limited-edition products remain subject to this policy.
all sales are final unless the item arrives damaged, defective, missing, or incorrect.
gift cards
gift cards are non-refundable and cannot be redeemed for cash except where required by law.
need help?
email support@stateyourmood.com with your order number and the details of your issue.
we aim to respond within 1–2 business days, monday through friday.