Shipping policy
All orders are shipped to the address provided upon checkout. Please double-check your address to ensure you are entering the correct address. If you provide the wrong address and need it to change after shipment you will be charged a $10 reshipment fee. You may update your shipping address and payment information anytime by logging into your account at www.stateyourmood.com. If you need assistance, please email customer care: info@stateyourmood.com.
Shipping & Handling Policy for Wholesale Orders
Processing Time:
Please allow 7-10 business days for processing of your order. Wholesale products are made to order; therefore, please allow this time for processing and shipping your order. If there’s any significant delay in processing your order, we will notify you via email.
Shipping Rates & Delivery Estimates:
Shipping rates are calculated at checkout based on the destination and order size. Please note that delivery estimates are based on the shipping method selected at checkout and do not include processing time.
Order Tracking:
Once your order has shipped, you will receive a confirmation email with tracking information. You can use this information to track your order until it arrives at your destination.
Shipping Restrictions:
Currently, we do not ship to P.O. boxes, APO/FPO addresses, or certain international destinations. If you have any questions about shipping to your location, please contact us before placing your order.
Lost or Damaged Packages:
Upon receiving your order, please inspect it immediately for damages and if there is any damages with your order (i.e. broken candle vessels), please report any damaged packages within 7 days upon receiving. We will work with the shipping carrier to resolve the issue and may offer a replacement or refund as necessary.
Once your order has been shipped, we are not responsible for orders left sitting on your front porch or mailbox. Please keep in mind that products can change its' original form if left exposed to extreme heat or sunlight. We recommend periodically checking the status of delivery of your order once it has shipped by using the carrier's tracking feature(s) (i.e. USPS Tracking®, UPS, FedEx).
Returns & Exchanges:
Wholesale orders are final sale and not eligible for returns or exchanges. However, if you receive defective or incorrect items, please notify us within 7 days of receipt, and we will arrange for a replacement or correction.
Contact Information:
For any questions or concerns regarding shipping and handling, please reach out to our customer service team at hello@stateyourmood.com. We’re here to help!
Thank you for choosing State Your Mood! We appreciate your partnership and look forward to providing you with the best possible service.