frequently asked questions
got questions? we got you. 💜
whether you’re wondering about shipping, scent strength, order changes, or what exactly the vybe setters club is these days, you’re in the right place.
✉️ contact & support
how can i contact state your mood?
email us at hello@stateyourmood.com or use our contact form.
we aim to respond within 1–2 business days, monday through friday. response times may be a little longer during launches, sales, and high-volume periods.
i emailed. when should i expect a response?
most messages receive a response within 1–2 business days. weekends and holidays are not included.
sending multiple emails about the same request may slow things down, so one message with your order number and all the details is best.
📦 orders & shipping
how long does it take for my order to ship?
most in-stock orders are processed within 3–5 business days, excluding weekends and holidays.
during launches, sales, holidays, or other high-volume periods, processing may take a little longer. if an item has a different processing or shipping timeline, it will be noted on the product page.
how do i track my order?
once your order ships, you’ll receive a shipping confirmation email with tracking information.
tracking may take a little time to update after your package is handed over to the carrier.
do you offer free shipping?
yes! eligible U.S. orders of $99+ receive free standard shipping.
do you offer expedited shipping?
expedited shipping is not currently available.
do you ship internationally?
not yet. State Your Mood currently ships within the United States only.
i entered the wrong shipping address. what do i do?
email support@stateyourmood.com as soon as possible with your order number and the correct address.
if your order has not been processed or shipped yet, we’ll do our best to update it. once a package has shipped, we cannot guarantee that the address can be changed or the package rerouted.
please double-check your shipping information before placing your order.
i ordered a preorder item with in-stock items. when will everything ship?
unless otherwise stated on the product page, orders containing preorder items will ship together once the preorder item is ready.
if you want your in-stock items sooner, we recommend placing preorder items in a separate order.
🕯️ products & scents
what kind of candles do you make?
our candles are handcrafted using soy wax and fragrance oils selected to create nostalgic, mood-setting scents.
depending on the fragrance, you may also find it available as a room + linen spray, wax melt, or wickless candle.
what candle sizes do you offer?
sizes and formats vary by scent and collection.
the available size, wax weight, dimensions, and estimated burn time are listed directly on each product page so you’ll always know exactly what you’re getting.
what are your candles made with?
our candles are made with 100% soy wax and phthalate-free fragrance oils, with wood wicks used in our traditional candles.
specific ingredients and care instructions can be found on each product page.
how strong are your scents?
our home fragrances are designed to be noticeable without taking over the whole house.
scent strength can vary depending on the fragrance, room size, airflow, and product format, so be sure to check each scent description for the full vibe.
how do i choose a scent when i can’t smell it first?
start with the scent notes and “smells like” description on each product page.
you can also shop our best sellers or browse by candle personality if you want a little help narrowing things down.
and if you still can’t decide? honestly, we understand. choosing one is half the struggle. 😂
🔁 returns, damages + order changes
what is your return policy?
because of the nature of our products, we do not accept returns.
if your order arrives damaged, contact support@stateyourmood.com within 7 days of delivery and include your order number along with clear photos of the damaged product and packaging.
please see our full Refund Policy for complete details.
can i cancel or change my order?
contact us within 24 hours of placing your order if you need to request a change or cancellation.
once your order has entered processing or a shipping label has been created, we may not be able to make changes.
💿 vybe setters club
what is the vybe setters club?
the vybe setters club is our limited-edition curated box drop for candle lovers who want a little more than the regular lineup.
each edition is built around its own theme and may include exclusive scents, full-size products, nostalgic extras, collaborations, or other surprises.
is the vybe setters club a subscription?
nope.
vybe setters boxes are released as limited, ready-to-ship drops. there’s no recurring subscription or automatic billing.
shop the drop you want, skip the ones you don’t.
when do new vybe setters boxes drop?
new boxes are released when it’s time for a new vibe rather than on a fixed subscription schedule.
drop dates and previews will be announced through our website, email list, and social channels.
how long are the boxes available?
until they sell out.
each edition is produced in a limited quantity, and once that version is gone, it’s retired.
can i gift a vybe setters box?
absolutely. enter the recipient’s shipping information during checkout.
🎁 discounts + perks
do you offer discounts?
yes. we run select promotions throughout the year and occasionally share special offers with our email and SMS subscribers.
you can also check the Sale section for current markdowns and last-chance products.
do orders come with samples?
sample promotions may be offered from time to time. when one is active, you’ll see the current offer and requirements announced on our website.
🛍️ gifting, events + wholesale
do you offer candles for weddings, parties, or events?
yes!
we offer custom candle gifting for weddings, showers, birthdays, corporate events, client gifts, conferences, and other celebrations.
available options include personalized labels using a curated selection of State Your Mood fragrances.
do you create completely custom fragrances?
not at this time.
custom gifting orders choose from a curated menu of existing State Your Mood fragrances rather than creating a fragrance from scratch.
do you offer wholesale?
yes. retailers interested in carrying State Your Mood can visit our Wholesale page for more information.
💭 still got questions?
email us at hello@stateyourmood.com or send us a message through our contact form.
if your question is about an order, include your order number so we can help you faster. 💌